Curriculum
What the coaching actually covers
What can Claude actually do inside a Salesforce workflow?
Claude reads the context around the record: the account's recent news, the last three calls, the email thread, the pattern from similar closed-won deals. It drafts the account brief, the call plan, the follow-up and the opportunity summary a manager can read. Salesforce stays the system of record. Claude is the layer that stops reps writing the same paragraph four times.
How does a rep prepare an account in ten minutes instead of an hour?
We rebuild the prep routine in front of them, on their own accounts. The rep brings the record and the last exchange; Claude returns the account's current priorities, the two questions worth asking, and the objection most likely to come back. You leave the session with three prompts saved and one live account already prepared.
How do you keep CRM data clean without adding admin work?
The hygiene problem is transcription, not discipline. Reps talk to buyers properly, then retype it badly at seven in the evening. In this module Claude turns raw call notes into the fields Salesforce actually needs — next step, close-date rationale, your own qualification frame — in the rep's own words, ready to paste. Managers get pipeline they can read.
How does a sales manager run a pipeline review with Claude?
Managers bring a real pipeline export. Claude flags the opportunities where the next step is missing, the close date has slipped twice, or nobody has spoken to the economic buyer. The review stops being a status recital and becomes a short list of deals that need a decision. Managers keep the prompt and run it weekly.
How does this survive a security review?
We work with your Salesforce permissions rather than around them: Claude sees what the logged-in user is entitled to see, and every connection is scoped and logged. Anthropic does not train its models on your business data by default. The session covers what may be pasted, what may not, and the one-page policy your security team signs.